Returns & Exchanges
COVID-19 UPDATED RETURNS & EXCHANGE POLICY
In view of COVID-19, your safety and wellbeing is our priority. In this unprecedented time, we are not accepting exchanges for hygiene reasons.
If you would like to view the pieces in real life, please visit our physical stockists (with social distancing measures in place) or view our Instagram profile to see how the items look on real people ◡̈
We hope to seek your understanding and cooperation with our efforts in keeping you safe and well.
GENERAL RETURNS & EXCHANGE POLICY
Some of our products (eg. masks) are handmade to order―please consider this factor when you make your purchase. We do not accept returns nor exchanges for custom items such as those with embroidery and bespoke pieces.
If any item is sent wrong by us or damaged during delivery, please contact us at firstname.lastname@example.org as soon as possible so we can assist you on the matter.
Items must be in their original condition and internal labels must be intact. Please provide the corresponding receipt or e-invoice. Once the return request has been approved, you will receive a confirmation email with instructions for the Return/Refund process.
International returns are welcomed but return shipping fees will be borne by customer.
It is required that you track all shipments and pack your returned goods securely. Will & Well is not responsible for lost returns or items damaged in transit which will result in ineligible refund.
For information on delivery, please see here.