Will & Well Return Policy applies only to merchandises purchased on our website — www.willandwell.com — or in-person at our pop-ups. Any Will & Well merchandises purchased through third parties or our stockists are not covered under this Return Policy.

You can return any original priced item(s) for store credit within 14 working days of receiving your order for orders within Singapore or 21 calendar days of receiving your order for International orders.

You are advised to return your orders via a trackable service. 

For International orders, kindly ensure that your return can be easily tracked. You are advised to use a trusted shipping service like your national postal service, DHL or FedEx to send your returns.

All postage fees and costs of packing will be borne by customers. We will not be liable in cases of lost mail for returns.

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Terms of Returns:

1. All return item(s) have to be mailed out within 14 working days (Singapore orders) or 21 calendar days (International orders) of receiving your parcel from the courier.

2. All return items will be assessed by our team before store credit is issued. Assessment has to be carried out in order to ensure that the item is in a brand new and saleable condition.

• Tags/Labels intact (i.e. not cut off or torn)
• Original clear sizing packaging
• Unwashed
• Unaltered 
• All original accessories accompanying the apparel must be returned with the item. 
• Free of stains or any noticeable smell on apparel

3. Refunds will be in the form of store credits valid for 12 months from the date of issuance.

4. We do not accept returns for discounted-priced item(s), item(s) bought with promotional codes, or item(s) bought with store credits from previous returns (except for specially-issued discount code).

5. Store credit issued may be used partially, till it is fully utilised or expired, whichever comes first. There will not be any refund for unused store credits.

6. As store credit will be tied to the order made, customers will be required to sign up for an account before the process of returns.

7. Returns are processed in chronological order based on the date of receipt of the item(s).

9. Return for store credit may take up to 15 working days. The average time of processing the return item is made by the end of the following week upon receipt. Do keep track of your tracking number (if there is any) and your parcel delivery status as the team will not be informing you of the receipt of the return parcel. Kindly inform us if you do not receive your store credits after 15 working days of mailing. 

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Returned item(s) that fail to meet the above conditions will be rejected. You will be required to top up the delivery charges for the item(s) to be shipped back to you.

All refunds will be done via store credit. Store credit will only include the amount paid for the item(s), excluding the original delivery fee. 

Items purchased with store credit cannot be returned for store credit again.

Discounted price items and items bought on sale cannot be returned nor exchanged.

An admin fee will be levied on Returns for Orders that enjoyed free shipping promotion.

All Returns cases will have to be completed within 30 calendar days from day of Will & Well receiving the proof of postage.

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For eligible returns, please contact us for instructions to proceed.

For International orders, please ensure to send your parcel via a trackable service through your National post office or DHL/FedEx.

Please take note that we do not bear any costs of returns, custom duties, taxes or any other charges arising from the return in such cases.

Lost return item(s) will be borne by customers, so please make sure to keep track of the Registered Article / Tracking Number once you have mailed it out.

Delivery costs are borne by Will & Well only if the items sent are incorrect or defective.

Will & Well will not reimburse any expenses incurred in the process of an in-person return.

All returns are refunded via store credit unless stated otherwise.

Items purchased online or in-person at our pop-ups can be exchanged for other products within 14 working days from the date of purchase.

Items must be unworn, unwashed and in their original packaging. Sale or discounted items are not eligible for exchange unless specifically mentioned.

Items can be exchanged once and the exchange is final. 

If the replacement item is of a lower value, you may use the excess value on another item. Please note that any excess value cannot be refunded. If the replacement item is of a higher value, you will have to cover the difference.

We reserve the right to reject item/s that do not fulfil the conditions above.

Exchanges can be made at our Studio or online. If you are unable to make arrangements to visit our Studio, please opt for a return by mail instead.

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Exchanges at our Studio

Please contact us at info@willandwell.com to schedule a visit to our Studio located at Commonwealth Crescent.

Kindly bring along the item/s to be exchanged.

Yes, items purchased with store credit are eligible for return or exchange as long as they meet the conditions for return or exchange.

Please note that sale or discounted items cannot be returned or exchanged, unless specifically stated.

A defective merchandise is defined as an item that has manufacturing defects at the point of receipt such as noticeable stains (before washing), holes, spills, missing buttons, or spoilt zippers. We do not accept defective merchandise after the label/tag has been removed from the apparel.

Due to the nature of mass-manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and untouched) between our merchandise and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.  

If you have received a merchandise with any of the defects as stated above, please email us at info@willandwell.com with the email titled [ Defective Item – Order xxxxxx ]. Together with this e-mail, please provide us with a clear images of the defect followed by a description of the defect.

All defective item(s) need to come intact with original packaging with labels/tags attached.

You will receive an email from us once we have received the parcel. We will then process the return and disburse the store credit into your account within 5 business days.

Please drop us an email at info@willandwell.com with your Order ID and return parcel tracking number (if any) if you have not heard from us 5 business days after the date we were expected to receive the parcel.

Yes, of course! Contact us to make an appointment to visit our Studio (Commonwealth Crescent, Singapore) and browse our full range of products before purchase.

Alternatively, you may find some of our products showcased at TechAble in Enabling Village (Lengkok Bahru, Singapore) and The Golden Concepts (Ubi Avenue 3, Singapore).