Simply visit our booking page, choose your preferred service (Basic Alterations, Redesign & Alterations, Bespoke Tailoring, or Home Visits), and select an available time slot.

After which, kindly proceed to make the deposit payment via PayNow to secure the booking.

• Payee: Will & Well LLP
• UEN No.: T17LL1676D
  

If you have any questions or difficulties making the payment, please contact the team at info@willandwell.com.

Consultation sessions will be held in-person at the Will & Well Studio:

Enabling Village, HIVE

20 Lengkok Bahru, #01-08, Singapore 159053

If you are unable to visit the Studio and would prefer to meet at your preferred location, we can make the necessary arrangements. Please see the next question below.

If you are unable to visit our Studio and would prefer to meet at your preferred location, we can make the necessary arrangements for a fee. 

This fee includes up to 2 trips to your requested meeting location:

1. The first consultation session, and
2. The fitting session after the garment(s) have been completed.

If additional trips are required, it shall be discussed between you and our team during the bespoke process.

Request a Home Visit →

The deposit fee secures your appointment slot and helps us protect the time our designers set aside for you. Since each consultation is one-on-one, an upfront fee helps us keep the schedule fair for everyone and cuts down on no-shows or bookings that aren't genuine.

It depends on your session. Basic Alterations (10 minutes) is SGD 5, while Redesign & Alterations (30 minutes) and Bespoke Tailoring (1 hour) are SGD 25.

If you'd like us to visit you at home/other locations instead of coming to the Studio, it is SGD 50 to cover travel time.

If you go ahead and place an order after your consultation, the full deposit amount is deductible from your final bill — you're not paying twice.

If you decide not to proceed with an order, the fee is non-refundable, as it covers the time our team has already spent with you.

We understand that unforeseen circumstances may arise, and we’ll do our best to accommodate you in the event of an emergency. However, we kindly request at least 48 hours’ notice for any appointment changes or cancellations.

As long as you let us know at least 48 hours before your slot, we'll refund your fee in full. Cancellations made less than 48 hours before the appointment, or no-shows, are non-refundable unless in special circumstances.

Last-minute cancellations or missed appointments prevent us from offering the time to other clients on our waiting list and impact the overall experience we strive to provide.

Yes — you can reschedule once free of charge, and your fee will simply carry over to the new date. If you need to change the date a second time, a new booking and fee will be required.

If something comes up on our end, we'll move you to the next available slot at no extra cost to you — your original fee stays applied and nothing further is required from you.

Since each service has a different appointment duration, we'd ask you to cancel your existing booking (per our cancellation policy above) and rebook under the correct service so we can allocate the right amount of time with your tailor.

If it's an urgent request, please contact the team at info@willandwell.com.

Please bring the garment(s) you'd like altered or the fabric/reference images for your bespoke piece, along with any specific ideas or requirements you have in mind.

This helps our designers give you accurate advice and timelines during the session.