Delivery Info

COVID-19 SHIPPING & DELIVERY UPDATES:

We are constantly keeping up with the updates on the news and government policies. Your order may be delayed during this period due to the increase of online shopping and manpower adjustments around the world. This has caused an influx of deliveries to be made by our delivery partners we work with. We hope to seek your understanding as we aim to deliver your order safely and surely.

To prevent delay in delivery, please make sure you provide the correct delivery address and contact information. Thank you! ◡̈


Parcels are generally dispatched within 1-3 business days after receipt of payment. 

Some of our items are made-to-order and for this reason, we are not able to provide exact shipping dates.

LOCAL DELIVERY
Local deliveries will be fulfilled by Singapore Post.
This is fully traceable via this link and will be delivered to your mailbox. You will receive the tracking number via email once your parcel has been mailed out. 

Standard (2 - 3 working days) : $3.80
Express (next day) : $8.00
Free Standard Delivery with purchase of SGD 150 or more.

Self-Collection : Free
Centre for Innovation in Healthcare, Co-Working
Block 29, 378 Alexandra Road
Singapore 159964

All uncollected parcels will be returned to Will & Well and re-delivery will be chargeable.


INTERNATIONAL DELIVERY
International deliveries will be calculated at checkout and fulfilled by Aramex.
This is fully traceable via this link and you will receive an email update once your order has been shipped.
IMPORTANT: Kindly leave us with your phone number and email address so you will receive notifications regarding your parcel's status.

The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email us at info@willandwell.com and we will do our best to resolve the issue.

If your package is lost or stolen we will do everything we can to assist you. However, kindly note that we are no longer responsible for packages once they are in transit.


For information on returns & exchanges, please see here.